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How do I care for my purchased products?Each product comes with specific care instructions. Please refer to the care label on the product or the product page on our website for detailed care instructions.
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What should I do if I suspect a data breach?If you suspect a data breach, please contact our customer service team immediately. We take data security seriously and will investigate any potential breaches promptly.
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What are cookies and how do you use them?Cookies are small text files stored on your device that help us improve your browsing experience. We use cookies to remember your preferences, analyze site traffic, and provide personalized content.
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How long do you retain customer information?We retain customer information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
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How can I access my personal information?You can access your personal information by logging into your account on our website. If you need assistance, please contact our customer service team.
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Can I disable cookies on your website?Yes, you can disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website and your user experience.
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What shipping carriers do you use?We use a variety of shipping carriers including USPS, UPS, and FedEx. The carrier used for your order will depend on your location and the shipping method selected.
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Do you offer free shipping?Yes, we offer free standard shipping on orders over a certain amount. Please check our shipping page for the current free shipping threshold and any applicable terms and conditions.
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Can I change my shipping address after placing an order?If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
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What should I do if my order arrives damaged?If your order arrives damaged, please contact our customer service team immediately. We will assist you with returning the damaged item and arranging for a replacement or refund.
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Can I schedule a specific delivery date?At this time, we do not offer the option to schedule a specific delivery date. However, expedited shipping options are available for faster delivery.
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How can I contact you for more information about the terms of service?If you have any questions or need more information about our terms of service, please contact our customer service team. We are here to help and provide any necessary clarifications.
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What are the limitations of your service?Our service is provided 'as is' and 'as available' without any warranties or guarantees. We do not guarantee that our service will be uninterrupted, error-free, or secure. Please review our terms of service for more details.
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What are my responsibilities as a user?As a user, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must also comply with all applicable laws and regulations.
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Can my account be terminated?Yes, we reserve the right to terminate or suspend your account if you violate our terms of service or engage in any prohibited activities. Please review our terms of service for more details on account termination.
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What are the terms of service for using your website?Our terms of service outline the rules and regulations for using our website. By accessing or using our site, you agree to comply with these terms. Please review our full terms of service on our website.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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How do I delete my account?To delete your account, please contact our customer service team. They will assist you with the account deletion process.
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How do I update my payment information?To update your payment information, log in to your account and go to the 'Payment Settings' section. From there, you can add or update your payment methods.
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Do you offer price matching?Yes, we offer price matching on identical products from other retailers. Please contact our customer service team with the details of the lower price, and we will match it.
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How do I leave a product review?To leave a product review, go to the product page and scroll down to the 'Reviews' section. Click on 'Write a Review' and share your feedback.
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What is your loyalty program?Our loyalty program rewards you with points for every purchase you make. You can redeem these points for discounts on future purchases. Sign up for our loyalty program on our website.
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What are your customer service hours?Our customer service team is available Monday to Friday, 9 AM to 5 PM CST. You can reach us via email or phone during these hours.
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