FAQ

Each product comes with specific care instructions. Please refer to the care label on the product or the product page on our website for detailed care instructions.

A: At Primal Instincts, we are committed to your dog's health and well-being. We use only the highest quality, natural ingredients in our dog treats to ensure they are both nutritious and delicious. Our treats are made with a variety of wholesome ingredients such as lean meats, fresh fruits, and vegetables, all of which are sourced from trusted suppliers. Key ingredients include: - Lean meats: Rich in protein, essential for muscle development and sustained energy levels. - Fresh fruits: Packed with vitamins and antioxidants to boost your dog's immune system. - Vegetables: High in fiber and important nutrients that support digestion and overall health. Our dog treats are free from artificial colors, flavors, and preservatives, ensuring a clean and balanced diet for your furry friend. By feeding your dog Primal Instincts treats, you can help maintain their optimal health, enhance their vitality, and support their natural instincts with every bite.

To clean and maintain your dog's products, refer to the care instructions on the product label or our website. Typically, hand-washing with mild soap and water is recommended. Avoid harsh chemicals or machine washing unless specified.

Yes, we are committed to sustainability. Many of our products are made from eco-friendly materials and are designed to be recyclable. We strive to minimize our environmental impact while providing high-quality products for your pets.

We use high-quality, durable materials like natural rubber, nylon, and non-toxic plastics in our dog products. They're designed to be safe and long-lasting for your furry friend's enjoyment. Join our Facebook group to see how other pet parents are loving our products! 🐾 [Pack Mentality](https://www.facebook.com/groups/packmentality/)

Yes, we offer a satisfaction guarantee on all our products. If you're not completely satisfied with your purchase, contact our customer service team within 30 days for a replacement or refund. Share your feedback and join the conversation in our Facebook group! 🐕 [Pack Mentality](https://www.facebook.com/groups/packmentality/)

To choose the right size for your dog, refer to our size guide available on each product page. Measure your dog's neck, chest, and length to ensure a proper fit. If you have any questions, our customer service team is here to help.

Primal Instincts dog treats stay fresh for 12 months from the manufacturing date. Check the expiration date on the packaging to ensure your pup's treats are still good. Join our Facebook group for more tips and fun! 🐾 [Pack Mentality](https://www.facebook.com/groups/packmentality/)

If a product is out of stock, it will be indicated on the product page. You can also sign up for notifications to be alerted when the product is back in stock.

Yes, our products are designed to be safe for dogs of all ages, including puppies. However, we recommend supervising your puppy while they are using any new product to ensure their safety.

Yes, if your dog doesn't like a product, you can return it within 30 days for a full refund or exchange. Contact our customer service team for assistance. Share your experiences with our community on Facebook! 🐕 [Pack Mentality](https://www.facebook.com/groups/packmentality/)

Yes, we offer custom products to meet the specific needs of your pet. Please contact our customer service team to discuss your requirements and we will be happy to assist you.

Treats with few, high-quality ingredients, ideally single proteins (e.g., real duck, beef) and low calories, ranked best by vets for different needs—such as sensitive stomachs, dental care, or training such as those sold on Primaljerky.net (https://www.primaljerky.net/)

Yes—duck is rich in high-quality protein, B‑vitamins, iron, selenium, and omega fatty acids, making duck jerky a nutritious, flavor‑packed treat—especially helpful for dogs with chicken allergies

Dehydrated jerky can be healthy if made with real meat only, with no additives or preservatives. Proper dehydration preserves nutrients while eliminating threats—choose transparent, additive-free products such as those at Primaljerky.net (https://www.primaljerky.net/)

Absolutely! Natural treats have a strong aroma and texture that make them perfect for training. Just break them into small pieces, and you're good to go!

Yes, natural treats are beneficial for senior dogs. Look for softer or appropriately sized treats to accommodate reduced dental strength. Natural ingredients also meet the changing nutritional needs of older dogs.

Grain free diets are typically safe but the FDA has recently issued a study where companies advertising "grain free" simply substitute a different and often more harmful ingredient. Bottom line is always cross reference the ingredient list and talk to a pet care professional before making any changes to your pets diet. The few ingredients a product has the easier it is to track and narrow down allergens.

Opt for limited-ingredient or single-protein treats like duck, salmon, or venison. These are easier on sensitive systems and help avoid common allergens like chicken, beef, wheat, or soy.

No, human beef jerky often contains too much sodium, spices, garlic, or onion powder, which are harmful to dogs. Stick to dog-specific jerky treats made with plain, lean meat and no additives. Avoid cured meats or jerky with sodium nitrate—it's toxic to dogs. For more tips, join our Facebook group! 🐶 [Pack Mentality](https://www.facebook.com/groups/packmentality/)